- How do I get these documents?
- Meeting is a kind of recording every Verbato account has. Choose it when you send a recording, or make it your usual and every recording starts with it. It comes back with these documents.
- Does Verbato join my calls and record them?
- No: Verbato does not join your calls. Record the call with the tool you already hold it in and send the file, or record a meeting in the room from your browser. Verbato works from the recording.
- Does Verbato know who said what?
- On the Verbato plans that include speaker identification, yes: a Meeting recording starts with it on, and you can give each speaker their name. An action item names its owner only when the owner was said in the meeting.
- Do I still have to read what comes back?
- Yes: a document Verbato writes can contain errors, and it is yours to check before you send it round. The word-for-word transcript stays beside it, so you can see what was said.
- Where are my recordings kept, and who can read them?
- Recordings you send to Verbato are processed and stored in the United States and Canada. Nobody at Verbato listens to them or reads them, unless you ask us to in order to resolve a support issue, or we are required to.
- Do I pay per meeting or per person?
- Neither: with Verbato, you pay for hours of audio. Documents, corrections and exports are not counted, and signing up is free. The plans are on the pricing page.