- How do I get these documents?
- Interview is a kind of recording every Verbato account has. Choose it when you send a recording, or make it your usual and every recording starts with it. It comes back with these documents.
- Can I quote straight from the transcript?
- Check each quote from a Verbato transcript against the audio first. A transcript can contain errors. Press any line of it and the recording plays from that moment, so you hear what was said before you print it.
- Does the transcript say who is speaking?
- On the Verbato plans that include speaker identification, yes: an Interview recording starts with it on, and you can give each speaker their name. The pricing page says which plans those are.
- My interview ran long. Does that work?
- Verbato's transcript covers the whole interview, up to the longest recording your plan takes. A document written from a long recording can miss parts of it without saying so, so read the Q&A against the transcript.
- Where are my recordings kept, and who can read them?
- Recordings you send to Verbato are processed and stored in the United States and Canada. Nobody at Verbato listens to them or reads them, unless you ask us to in order to resolve a support issue, or we are required to.
- Do I pay per interview or per article?
- Neither: with Verbato, you pay for hours of audio. Documents, corrections and exports are not counted, and signing up is free. The plans are on the pricing page.